Of course. The status of the communication is in the electronic shelf labels system communication log in the data query.

You can connect to the base station through the direct connection method to update the information of the electronic price tag. The specific steps are: 1. Connect the LAN port of the POE power supply and the computer network port 2. Connect the POE port of the POE power supply and the network port of the base stati...

Q: Prompt after LINUX system upgrade: 1. Unable to load libSkiaSharp library; 2. MessageBus init error 3. System initialization failed, please check various configurations and restart the service. How to solve this problem?A: Unzip the compressed package runtimes.zip and put it in the APP installation directory to ...

Q: How many digital price tags APs do we need for the grocery store? What area does each AP cover? Do they need to be connected to the internet at all times, or is a local network sufficient?A: The number of digital price tags access points (APs) required depends on the size of the store. Typically, each AP covers ...

Q: Sertag's eRetail3.1 system can be upgraded for free on windows. Can it be upgraded for free if it is a linux system?A: Yes, just like Windows system upgrade, use the upgrade package to update the files in the corresponding folder. When replacing, delete the sppsettings.json file in each upgrade folder, and then ...

Q: What should I do if the five-star rating icons in the template for the 2.4G digital price tags system backend are not displaying correctly?A: 1. Place the zfull-gb.ttf font file into your computer's font library. You can access this library through Control Panel Fonts. 2. Restart the following five servic...

No, a database license is not required for the database used by our electronic shelf label 3.1 software.

Q: Can the Sertag eRetail3.1 template be configured to not display decimal points and only show numbers?A: Yes, it is possible. When setting up the template, simply remove the "." to display only numbers.

Depending on your system's architecture, we can customize the data structure to facilitate data integration. This process involves extracting the unique bidding signature code from the barcode before it can be inputted into the system.

Q: Can electronic shelf labels be managed with just one computer, or is a separate computer required for each shop?A: Electronic shelf labels can be managed by multiple stores using a single computer.

A: No, it will not be a problem. Once the base station is configured in different stores, the computer can be connected to different stores without affecting its use. Each shop's unique Wi-Fi and IP settings do not interfere with the functionality of the electronic shelf labels. ...

After logging into the system, you can find a character icon in the upper right corner. Click on it to change your password. Please note that the administrator username cannot be changed. For newly added store staff users, they can set their password during the addition process in the system management menu. Once l...

Do we need to manually create an electronic price label for each product, or is there a faster method available?You can create a promotion template where product information is linked to the promotion mode. By directly associating the electronic price label with the goods, the promotion template will be automatical...

No, it won't be an issue. Once the base station is configured in different stores, it seamlessly adapts to the unique WiFi and IP configurations of each location. This means that regardless of the network settings in each shop, the digital tags remain fully functional and accessible. Even if the computer connecting...

Yes, each store requires digital labels base station, and the number of base stations is configured according to the area of the store. The coverage area of our base station is a radius of 10~12 meters.

When integrating the Sertag ESL platform with the grocery mall platform, will the communication be conducted online or offline? The integration process primarily involves online communication to ensure real-time data transmission between the Sertag platform and the grocery mall platform. Real-time connectivity is cru...

How many AP of Electronic shelf labels we need for the grocery store? What is the covered area by each AP? should it be connected to the internet always? or only local network?The number of electronic shelf labels AP used is related to the area of the store. In actual use, consider the field environment and other f...

There are some differences between Zigbee ESL and 2.4G ESL. Because Zigbee protocol and 2.4GHz protocol are two different communication protocols in the field of wireless communication. The following is a brief comparison of them:Zigbee protocol:1. Wide range of applications: Zigbee protocol is mainly used in Inter...

Can this software of electronic shelf labels be installed on AWS cloud? Yes, the electronic shelf labels software can be installed on AWS cloud. If ...

Of course, Sertag electronic shelf labels system has two interfaces, English and Chinese. But Sertag electronic shelf labels system can have multilingual template tools.For translation issues, you can try entering 'Language configuration' by clicking on each menu and clicking on the Save button, as shown in the following figure. Then refresh th...

When you are installing Sertag electronic shelf labels system, Sertag electronic shelf labels system installed the MYSQL database. By opening the database, the data under the electronic shelf labels base station (gateway) field can be deleted.

Refresh: Select the electronic shelf labels that needs to be refreshed to directly refresh the displayed content of the electronic labels; Refresh with AP: Select the electronic shelf labels that needs to be refreshed and select the specified base station for refreshing.

If a user has more than one store location, it is possible to have all of their locations visible on the same dashboard.First set different departments in the organizational structure of cloud platform electronic shelf labels system, assign them to this department in the user permissions, and select this department when the store is established...

Yes, Sertag e-ink display tags get IP67 standard waterproof electronic shelf labels for use in wet areas, and we provide low temperature electronic price tags. The Operating temperature is -25~15℃.Here is the datasheet for frozen electronic shelf labels. ...

In Sertag electronic shelf labels system, all information about the electronic shelf label and the product is included, such as the digital price tag communication status, success rate, battery power, label inventory, and product binding information etc.

We can provide eDesigner3.1 electronic shelf labels display style design tool for you. You can use this software to design the electronic price tag display template, and the created template file can be imported into eRetail 3.1 for user to realize the function of displaying the corresponding style.

Sertag electronic shelf labels system can manage multiple stores, and each store can deploy multiple base stations. Each base station can manage an unlimited number of eink tags. Of course, the premise is that electronic labels are in the coverage range of the base station. At the same time, it is also necessary to consider that the refresh tim...

Sertag electronic shelf labels system supports a variety of docking modes, enabling docking between different systems and data types, such as HTTP(WebAPI，WebSvc), FTP(Excel、txt)，file（Excel、txt ）and Database(SQL).

When SDK service failed indicates a port conflict and you need to stop the eRetail 3.1 serviceRemember to close edesigner and stop eRetail3.1 when you need to run the config tool to configure the base station. When you've configured the base station, these programs can be turned back on.

Sertag electronic shelf labels system supports multi-instance or multi-image deployment on one server, and each system is managed separately for different customers.

Sertag electronic shelf labels system can connect with the database of ERP/POS system, and can control the content you want to display.These are the fields that need to be bound. If your product data contains inventory, then you create a template and bind this field to the control, which can eventually be displayed on the label. ...

Yes, we can provide CSV files to connect commodity data of Sertag electronic shelf labels system. Here is the model for you, you can download. prorduct infomration ...

In order to ensure that electronic price tags are not stolen, our mounting strips have an anti-theft function.It is not only easy to install, but also nice in style.

Of course, you need to order system and new base station, I will apply for free API interface charge for you. We will install the software remotely and provide later upgrade services. We will help you to integrate into retail POS system through API. Sertag not only have a complete electronic shelf labels system for final user, but also can prov...

Sertag electronic shelf labels system can implement cloud management it means that can distinguishes different companies or stores through licenses and the data is logically private. Of course, administrator privileges can see all data. So you can order Sertag electronic shelf labels cloud platform, it can manage different companies via license...

When you get the Sertag electronic shelf labels, we'll see some of them have scratches on the surface. Please don't worry. All Sertag electronic shelf labels products have protective film.

If the 2.4G gateway provides a HTTP interface, I assume that's all I need to fully control the gateway and the electronic shelf labels , no internet/cloud access required?Yes, if you only use it in the LAN, and the number is small, you can use our Sertag gateway as an electronic shelf labels server and you can directly call the http API of our ...

Yes, we can provide 2.4G electronic shelf labels Tool for design template. Please download Designer3.0 Template Design Tool User Manual ...

Sertag 2.4G electronic shelf labels support bmp, jpg, png and other format are available.And there is no limit to the image format, just convert to base64.