Q1: Do you provide a public API (REST, MQTT, or other) to control functions such as label updates, assignment, and device status? A1: Yes, we provide API interfaces to support system integration. Through our APIs, you can manage label updates (including price, text, and images), handle label assignment and binding, and monitor device status. This allows ...

Q1: How are eRetail3.2 system electronic shelf labels base stations accessed and configured (e.g., web interface, local tools, IP access)? Can all management tasks be completed locally?A1: The eRetail3.2 system 2.4G electronic shelf labels base stations need to be configured by us. First, the ESL base station connects to a router with internet access. We...

Q1: Will replacing the ESL battery affect the product warranty?A: Within the warranty period, replacement due to human error will affect the warranty.Q2: Do you provide a warranty for the device? A: Within the warranty period, non-human-caused damage will be repaired or replaced free of charge.

Q: How many electronic shelf label access point we need for the grocery store? What is the covered area by each access point? should it be connected to the internet always? or only local network? A: The number of electronic shelf label access point used is related to the area of the store. In actual use, consider t...

Electronic shelf tags can be updated via API. Electronic shelf labels communication protocol is 2.4G.

Of course. The status of the communication is in the electronic shelf labels system communication log in the data query.

You can connect to the base station through the direct connection method to update the information of the electronic price tag. The specific steps are: 1. Connect the LAN port of the POE power supply and the computer network port 2. Connect the POE port of the POE power supply and the network port of the base stati...

Q: Prompt after LINUX system upgrade: 1. Unable to load libSkiaSharp library; 2. MessageBus init error 3. System initialization failed, please check various configurations and restart the service. How to solve this problem?A: Unzip the compressed package runtimes.zip and put it in the APP installation directory to ...

Q: How many digital price tags APs do we need for the grocery store? What area does each AP cover? Do they need to be connected to the internet at all times, or is a local network sufficient?A: The number of digital price tags access points (APs) required depends on the size of the store. Typically, each AP covers ...

Q: What should I do if the five-star rating icons in the template for the 2.4G digital price tags system backend are not displaying correctly?A: 1. Place the zfull-gb.ttf font file into your computer's font library. You can access this library through Control Panel Fonts. 2. Restart the following five servic...

No, a database license is not required for the database used by our electronic shelf label 3.1 software.

Q: Can the Sertag eRetail3.1 template be configured to not display decimal points and only show numbers?A: Yes, it is possible. When setting up the template, simply remove the "." to display only numbers.

Depending on your system's architecture, we can customize the data structure to facilitate data integration. This process involves extracting the unique bidding signature code from the barcode before it can be inputted into the system.

Q: Can electronic shelf labels be managed with just one computer, or is a separate computer required for each shop?A: Electronic shelf labels can be managed by multiple stores using a single computer.

A: No, it will not be a problem. Once the base station is configured in different stores, the computer can be connected to different stores without affecting its use. Each shop's unique Wi-Fi and IP settings do not interfere with the functionality of the electronic shelf labels. ...

After logging into the system, you can find a character icon in the upper right corner. Click on it to change your password. Please note that the administrator username cannot be changed. For newly added store staff users, they can set their password during the addition process in the system management menu. Once l...

Do we need to manually create an electronic price label for each product, or is there a faster method available?You can create a promotion template where product information is linked to the promotion mode. By directly associating the electronic price label with the goods, the promotion template will be automatical...

No, it won't be an issue. Once the base station is configured in different stores, it seamlessly adapts to the unique WiFi and IP configurations of each location. This means that regardless of the network settings in each shop, the digital tags remain fully functional and accessible. Even if the computer connecting...

Yes, each store requires digital labels base station, and the number of base stations is configured according to the area of the store. The coverage area of our base station is a radius of 10~12 meters.

When integrating the Sertag ESL platform with the grocery mall platform, will the communication be conducted online or offline? The integration process primarily involves online communication to ensure real-time data transmission between the Sertag platform and the grocery mall platform. Real-time connectivity is cru...

How many AP of Electronic shelf labels we need for the grocery store? What is the covered area by each AP? should it be connected to the internet always? or only local network?The number of electronic shelf labels AP used is related to the area of the store. In actual use, consider the field environment and other f...

There are some differences between Zigbee ESL and 2.4G ESL. Because Zigbee protocol and 2.4GHz protocol are two different communication protocols in the field of wireless communication. The following is a brief comparison of them:Zigbee protocol:1. Wide range of applications: Zigbee protocol is mainly used in Inter...

Can this software of electronic shelf labels be installed on AWS cloud? Yes, the electronic shelf labels software can be installed on AWS cloud. If ...

Of course, Sertag electronic shelf labels system has two interfaces, English and Chinese. But Sertag electronic shelf labels system can have multilingual template tools.For translation issues, you can try entering 'Language configuration' by clicking on each menu and clicking on the Save button, as shown in the following figure. Then refresh th...

Refresh: Select the electronic shelf labels that needs to be refreshed to directly refresh the displayed content of the electronic labels; Refresh with AP: Select the electronic shelf labels that needs to be refreshed and select the specified base station for refreshing.

We can provide eDesigner3.1 electronic shelf labels display style design tool for you. You can use this software to design the electronic price tag display template, and the created template file can be imported into eRetail 3.1 for user to realize the function of displaying the corresponding style.

Sertag electronic shelf labels system can connect with the database of ERP/POS system, and can control the content you want to display.These are the fields that need to be bound. If your product data contains inventory, then you create a template and bind this field to the control, which can eventually be displayed on the label. ...

Yes, we can provide CSV files to connect commodity data of Sertag electronic shelf labels system.

In order to ensure that electronic price tags are not stolen, our mounting strips have an anti-theft function.It is not only easy to install, but also nice in style.

Of course, you need to order system and new base station, I will apply for free API interface charge for you. We will install the software remotely and provide later upgrade services. We will help you to integrate into retail POS system through API. Sertag not only have a complete electronic shelf labels system for final user, but also can prov...

Sertag electronic shelf labels system can implement cloud management it means that can distinguishes different companies or stores through licenses and the data is logically private. Of course, administrator privileges can see all data. So you can order Sertag electronic shelf labels cloud platform, it can manage different companies via license...

If the 2.4G gateway provides a HTTP interface, I assume that's all I need to fully control the gateway and the electronic shelf labels , no internet/cloud access required?Yes, if you only use it in the LAN, and the number is small, you can use our Sertag gateway as an electronic shelf labels server and you can directly call the http API of our ...

Sertag 2.4G electronic shelf labels support bmp, jpg, png and other format are available.And there is no limit to the image format, just convert to base64.

Sertag electronic shelf labels system can be implemented. One ESL can display different product information at the same time, independently and without affecting each other. It is just like displaying similar functions on separate screens.

The Wi-Fi and Bluetooth electronic shelf labels have different communication methods. Wi-Fi ESL is to use Wi-Fi network to communicate with the system, and Bluetooth ESL is to use Bluetooth protocol to communicate with the tag. and Bluetooth electronic shelf labels requires PDA or intelligent terminal to operate it.It is point to point to updat...

We have wifi ESL solution, but it doesn't fit for retail. Wifi tag solution is not fit retail. There are two main reasons:1.Wifi solution has high power, so there are 7.5inch, 10.2inch and 13.3inch for wifi solution.2.Wifi solution also have high cost.So we recommend 2.4G solution to retail, and for many experiences on retail electronic shelf l...

We can offer both solutions on cloud or local sever ESL system. If you only have one store, local server ESL system your best choice.If you have many stores, cloud platform is your best choice.So it depends on customer's needs. ...

Sertag electronic shelf labels system based on Net 6.0 or later.it is the third generation ESL products (ESL gen3) named eRetail 3.0.eRetail 3.0 can be simply divided into three parts: 1DataSync / API、2eRetail 3.0and3hardware devices.Among them, API is Restful style web API, which is responsible for providing interface for customer system to a...

As a professional electronic shelf labels manufacturer, Sertag can provide flexible solutions for system integrators.so Java or .Net are both ok.A Restful API package project, which encapsulate the Cronus project. If your project is using other languages like Java, Python and NodeJS etc., you can use HTTP POST to push data to the Cronus.API. Cr...